Privacy Policy
This page explains what information Restorehaus Restoration collects through this website, why we collect it, and what we do with it. We have written it in plain English rather than legal boilerplate.
Information you give us directly
When you submit a request form on this site, we collect the information you enter: your name, phone number, the type of damage you select, and, if you choose to provide them, your email address and how urgent the job is. On our contact page you may also provide a property address or town and a description of what happened.
We use this information for one purpose: to respond to your request and provide restoration services. We do not sell it, rent it, or share it with third parties for their own marketing.
How form submissions are handled
Our request forms are processed by Web3Forms, a third-party form delivery service, which forwards your submission to our email inbox. Your submission passes through their systems in order to reach us. We also record which page of this site your request came from, so we know what you were looking at when you contacted us.
If you call us instead, standard telephone records apply. We do not record calls through this website.
Information collected automatically
Like most websites, this site collects some information automatically when you visit. We use Google Analytics 4 to understand how people find and use the site: pages viewed, approximate location, device and browser type, and how you arrived. Google Analytics sets cookies in your browser to do this.
We also use Google Ads conversion tracking. If you reach this site by clicking one of our ads, Google adds a click identifier to the link and stores it in a cookie, which lets us see that an ad led to a request or a phone tap. We use this to measure advertising, not to identify you personally.
Tapping a phone number on this site records an anonymous event in Google Analytics indicating that a call was started. It does not record the call itself or who you are.
Third-party services this site uses
Images on this site are delivered by Cloudinary, and our typefaces are served by Google Fonts. Because your browser requests those files directly, those providers receive your IP address as part of serving them. This is standard for any site using a content delivery network.
Each of these providers handles data under its own privacy policy, which we do not control.
Cookies and your choices
The cookies on this site come from Google Analytics and Google Ads, as described above. This site does not require an account, does not process payments, and does not use cookies to build advertising profiles about you across unrelated websites.
You can block or delete cookies in your browser settings, and you can opt out of Google Analytics using Google's browser add-on. Blocking cookies will not prevent you from using this site or contacting us.
How long we keep information
We keep service requests as long as needed to respond, complete the work, support any insurance claim connected to it, and meet our record-keeping obligations. Analytics data is retained according to the retention period set in our Google Analytics account.
Your rights
You may ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details at the bottom of this page and we will respond. Depending on where you live, you may have additional rights under state privacy law.
Children
This site is intended for property owners and managers. We do not knowingly collect information from children.
Changes to this policy
If we change how this site collects or uses information, we will update this page and change the date shown below.
Last updated August 12, 2026. Questions about this page? Email [email protected] or call (914) 610-4024.